Leading JioBharatIQ · GA August 2026

Malaya Kumar Swain

Senior Technical Manager — AI · GenAI Platform Leader

I build and lead the AI platforms behind products used by hundreds of millions — turning frontier GenAI into dependable, governed experiences at Fortune 500 and national scale.

21+ yearsBengaluru, IndiaEx-ANZ · Ex-CBAPMP · SAFe 6.0 POPM
Malaya Kumar Swain — Senior Technical Manager, AI
400M+
Users Served
$1.5M+
Cost Saved

Two decades building for the world's most demanding organisations

JioANZCommonwealth BankHSBCIBMAccentureApptadEffigent
0+
Years Experience
0M+
Subscribers
0
Languages
0M+
Records Migrated
$0M+
Annual Savings
0+
Team Led
01 Approach

How I build AI at national scale

Frontier capability is easy to demo and hard to trust. My job is to make AI dependable — for 400 million people, on the cheapest phone, in their own language.

I've spent 21 years at the intersection of data, cloud, and product — from Fortune 500 warehousing and Big-4 banking regulation to today's agentic, multilingual, voice-first consumer AI. That range is deliberate: shipping AI at scale is as much about governance, latency, and organisational alignment as it is about models.

/01

Trust is architecture, not a feature

Guardrails, sandboxing, and human-in-the-loop governance designed in from layer one — not bolted on.

/02

Latency is a product decision

A 2-second perceptible signal on 2G matters more than a perfect answer nobody waits for.

/03

Scale is a team sport

Leading 100+ across three continents taught me that the hardest system to align is the org chart.

02 Selected Work

Three platforms, three inflection points

Flagship programs where I owned the architecture, the roadmap, and the outcome.

JIO PLATFORMSAgentic Consumer AI2026 – Present

JioBharatIQ — an agentic AI for a billion-scale audience

Challenge

Deliver a trustworthy agentic AI assistant to 400M+ subscribers across 22 Indian languages — voice and text — on low-end 2G/3G devices, across an open ecosystem of first- and third-party partners.

Decision

Architected a React Native + JDS client with MCP tool orchestration, LiveKit WebRTC encrypted voice, an AG-UI real-time widget renderer, and a 4-layer guardrail framework (partner governance, schema validation, CSP sandboxing, signed OTA bundles) for zero-trust across partners.

Outcome

Progressive Response Design guarantees a 2-second signal on 2G; JioAirSync OTA ships P0 patches in under 4 hours with auto-rollback. Leading a 17-member CoreUX team through a 3-phase rollout to GA.

400M+
Target subscribers
<2s
Signal on 2G/3G
<4hr
P0 patch time
React Native + JDS Clientvoice + text · 22 languages OmniChat Streaming · AG-UI RendererWebSocket DataChannel MCP Orchestration1P / 2P / 3P tools LiveKit WebRTCDTLS-SRTP voice 4-Layer AI Guardrail Frameworkgovernance · schema validation · CSP sandbox · signed OTA 400M+ Subscribers
APPTAD · FORTUNE 500GenAI MDM on AWS2023 – 2026

AEVAH — retiring legacy MDM with GenAI

Challenge

A Fortune 500 manufacturer was locked into legacy Informatica MDM — expensive to license and painfully slow, with source onboarding taking 6+ weeks.

Decision

Owned vision and delivery of a GenAI-powered MDM platform on AWS: a zero-loss migration of 50M+ golden records across a raw → curated → golden S3 architecture on Spark/EMR, with LLM profiling + RAG + MCP source onboarding and OpenSearch vector entity resolution.

Outcome

Decommissioned Informatica, redirecting 8+ source systems to metadata-driven pipelines with guardrails (PII masking, prompt-injection prevention, RBAC) — across 6 SAFe PI cycles and a 30+ member team.

$1.5M+
Annual savings
70%
Faster onboarding
50M+
Records, zero loss
Teradatalegacy MDM GenAI OnboardingLLM profiling · RAG · MCP Raw S3 Curated S3 Golden S3 Apache Spark on EMR OpenSearch Vector Indexingsemantic entity resolution GuardrailsPII masking · prompt-injection prevention · RBAC
ANZ BANKTeradata → GCP2013 – 2022

Re-platforming a bank's data estate to the cloud

Challenge

ANZ's Global Asset Finance ran on a legacy Teradata warehouse — analyst queries took 45 seconds, APRA regulatory compliance was manual, and delivery spanned a 100+ member multi-vendor ecosystem across three continents.

Decision

Led the Teradata-to-BigQuery migration with a 3-zone architecture — partitioning and clustering, 4-tier IAM, Policy Tags for PII, and Authorized + Materialized Views — plus a collections analytics platform for predictive EMI recovery.

Outcome

Progressed from Senior Business Analyst to Technical Manager over 9 years while orchestrating IBM, Wipro, TCS, Infosys, and Cognizant across 80+ concurrent initiatives.

90%
Less scan volume
45s → <3s
Query time
60%
Less manual effort
Teradata Warehouse45s queries · manual APRA Landingzone 1 Curatedzone 2 Consumptionzone 3 BigQuery · partition + cluster Governance Layer4-tier IAM · Policy Tags (PII) · Authorized Views Collections Analyticspredictive EMI recovery · <3s queries
03 Career

Twenty-one years, one trajectory

Senior Technical Manager — AI Products & Platform

2026 — Present
Jio Platforms Limited · Bengaluru
Leading JioBharatIQ — agentic AI for 400M+ subscribers. 17-member CoreUX team across iOS, Android, Backend.

Senior Product Owner & Technical Program Manager

2023 — 2026
Apptad Inc · Noida
Delivered AEVAH, GenAI-powered MDM on AWS for a Fortune 500 client — $1.5M+ savings, 200+ story backlog, 30+ team.

Senior Product Owner & Program Manager — Data & Regulatory

2022 — 2023
Commonwealth Bank of Australia · Bengaluru
RACO Simplification — SQL-to-Spark migration, Snowflake platform, 88% faster nightly batch, APRA audit compliance.

Senior Technical Program Manager — Data & Cloud

2013 — 2022
ANZ Bank · Bengaluru · Australia · China
Teradata-to-GCP migration, APRA regulatory platform, collections analytics — 100+ member multi-vendor ecosystem.

Team Lead — Data Engineering & Analytics

2011 — 2013
Accenture · Client: Target Corporation
Built a 13-member DataStage team; delivered a data warehouse serving 500+ business users.

Technical Project Lead — Data Engineering

2010 — 2011
IBM · Client: Walmart
Led data engineering delivery for Fortune 500 retail — enterprise-scale DataStage pipelines and warehousing.

Software Engineer → Senior Software Engineer

2007 — 2010
HSBC · Best Employee of the Year 2009
Joined November 2007 as a Software Engineer; promoted to Senior Software Engineer in 2009. Global banking technology delivery.

Trainee Software Engineer → Software Engineer

2005 — 2007
Effigent India Pvt Ltd · in partnership with Apple
Began the journey in April 2005 as a Trainee Software Engineer; promoted to Software Engineer within a year.
04 Expertise

Areas of depth

AI & GenAI

LLMRAGAgentic AIVoice AIMCPMultilingual NLPAI GuardrailsPrompt EngineeringVector EmbeddingsAmazon BedrockLangChainLlamaIndexOpenSearchResponsible AI

Product & Delivery

Product StrategyRoadmap PlanningBacklog ManagementOKRsSAFe PI PlanningSprint GovernanceRelease ManagementGo-to-MarketStakeholder ManagementCross-functional Leadership

Cloud & Data

AWS · EMR · S3 · Bedrock · SageMakerGCP · BigQuery · Vertex AIApache SparkSnowflakePostgreSQLPythonTeradataInformatica MDMETL / ELTCI/CD

Mobile & Engineering

React NativeLiveKit WebRTCAG-UIWebSocket / TLS 1.3ReduxFirebaseNew RelicREST APIsMicroservicesJira · Confluence
05 Credentials

Certifications & education

Certifications

PMP — Project Management Professional
Project Management Institute (PMI) · Valid Jan 2025 – Jan 2028
SAFe 6.0 POPM — Product Owner / Product Manager
Scaled Agile Inc · Valid Sep 2024 – Sep 2026
IBM Certified Solution Developer
InfoSphere DataStage v8.5

Education & Recognition

B.E. — Information Technology
Biju Patnaik University of Technology, Odisha · First Class · 2001–2005
Best Employee of the Year
HSBC · 2009
06 Endorsements

What leaders say

“
Malaya is the rare leader who can hold the boardroom and the architecture diagram in the same conversation. On AEVAH, he took an ambiguous, high-stakes GenAI mandate for a Fortune 500 client and turned it into disciplined, on-time delivery — retiring a legacy platform, migrating 50 million records without a single loss, and saving over $1.5M a year. He earns the trust of engineers and executives alike. I would put him in front of any client, anywhere.
AS
Arbind Singh
Chief Executive Officer · Apptad Inc.
“
I have partnered with many program leaders; few combine Malaya's technical depth with his calm command of delivery. He re-architected our master-data platform around GenAI with a rigor that made the complex feel inevitable — never losing sight of governance, auditability, or the people doing the work. He is, quite simply, one of the most dependable technology leaders I have worked with.
RL
Robert Long
Chief Technology Officer · AEVAH Program
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