Leading JioBharatIQ · GA August 2026

Malaya Kumar Swain

Senior Technical Manager — AI · GenAI Platform Leader

I build and lead the AI platforms behind products used by hundreds of millions — turning frontier GenAI into dependable, governed experiences at Fortune 500 and national scale.

21+ yearsBengaluru, IndiaEx-ANZ · Ex-CBAPMP · SAFe 6.0 POPM
Malaya Kumar Swain — Senior Technical Manager, AI
400M+
Users Served
$1.5M+
Cost Saved

Two decades building for the world's most demanding organisations

JioANZCommonwealth BankHSBCIBMAccentureApptadEffigent
0+
Years Experience
0M+
Subscribers
0
Languages
0M+
Records Migrated
$0M+
Annual Savings
0+
Team Led
01 Approach

How I build AI at national scale

Frontier capability is easy to demo and hard to trust. My job is to make AI dependable — for 400 million people, on the cheapest phone, in their own language.

I've spent 21 years at the intersection of data, cloud, and product — from Fortune 500 warehousing and Big-4 banking regulation to today's agentic, multilingual, voice-first consumer AI. That range is deliberate: shipping AI at scale is as much about governance, latency, and organisational alignment as it is about models.

/01

Trust is architecture, not a feature

Guardrails, sandboxing, and human-in-the-loop governance designed in from layer one — not bolted on.

/02

Latency is a product decision

A 2-second perceptible signal on 2G matters more than a perfect answer nobody waits for.

/03

Scale is a team sport

Leading 100+ across three continents taught me that the hardest system to align is the org chart.

02 Selected Work

Three platforms, three inflection points

Flagship programs where I owned the architecture, the roadmap, and the outcome.

JIO PLATFORMSAgentic Consumer AI2026 – Present

JioBharatIQ — an agentic AI for a billion-scale audience

Challenge

Deliver a trustworthy agentic AI assistant to 400M+ subscribers across 22 Indian languages — voice and text — on low-end 2G/3G devices, across an open ecosystem of first- and third-party partners.

Decision

Architected a React Native + JDS client with MCP tool orchestration, LiveKit WebRTC encrypted voice, an AG-UI real-time widget renderer, and a 4-layer guardrail framework (partner governance, schema validation, CSP sandboxing, signed OTA bundles) for zero-trust across partners.

Outcome

Progressive Response Design guarantees a 2-second signal on 2G; JioAirSync OTA ships P0 patches in under 4 hours with auto-rollback. Leading a 17-member CoreUX team through a 3-phase rollout to GA.

400M+
Target subscribers
<2s
Signal on 2G/3G
<4hr
P0 patch time
React Native + JDS Clientvoice + text · 22 languages OmniChat Streaming · AG-UI RendererWebSocket DataChannel MCP Orchestration1P / 2P / 3P tools LiveKit WebRTCDTLS-SRTP voice 4-Layer AI Guardrail Frameworkgovernance · schema validation · CSP sandbox · signed OTA 400M+ Subscribers
APPTAD · FORTUNE 500GenAI MDM on AWS2023 – 2026

AEVAH — retiring legacy MDM with GenAI

Challenge

A Fortune 500 manufacturer was locked into legacy Informatica MDM — expensive to license and painfully slow, with source onboarding taking 6+ weeks.

Decision

Owned vision and delivery of a GenAI-powered MDM platform on AWS: a zero-loss migration of 50M+ golden records across a raw → curated → golden S3 architecture on Spark/EMR, with LLM profiling + RAG + MCP source onboarding and OpenSearch vector entity resolution.

Outcome

Decommissioned Informatica, redirecting 8+ source systems to metadata-driven pipelines with guardrails (PII masking, prompt-injection prevention, RBAC) — across 6 SAFe PI cycles and a 30+ member team.

$1.5M+
Annual savings
70%
Faster onboarding
50M+
Records, zero loss
Teradatalegacy MDM GenAI OnboardingLLM profiling · RAG · MCP Raw S3 Curated S3 Golden S3 Apache Spark on EMR OpenSearch Vector Indexingsemantic entity resolution GuardrailsPII masking · prompt-injection prevention · RBAC
ANZ BANKTeradata → GCP2013 – 2022

Re-platforming a bank's data estate to the cloud

Challenge

ANZ's Global Asset Finance ran on a legacy Teradata warehouse — analyst queries took 45 seconds, APRA regulatory compliance was manual, and delivery spanned a 100+ member multi-vendor ecosystem across three continents.

Decision

Led the Teradata-to-BigQuery migration with a 3-zone architecture — partitioning and clustering, 4-tier IAM, Policy Tags for PII, and Authorized + Materialized Views — plus a collections analytics platform for predictive EMI recovery.

Outcome

Progressed from Senior Business Analyst to Technical Manager over 9 years while orchestrating IBM, Wipro, TCS, Infosys, and Cognizant across 80+ concurrent initiatives.

90%
Less scan volume
45s → <3s
Query time
60%
Less manual effort
Teradata Warehouse45s queries · manual APRA Landingzone 1 Curatedzone 2 Consumptionzone 3 BigQuery · partition + cluster Governance Layer4-tier IAM · Policy Tags (PII) · Authorized Views Collections Analyticspredictive EMI recovery · <3s queries
03 Career

Twenty-one years, one trajectory

Senior Technical Manager — AI Products & Platform

2026 — Present
Jio Platforms Limited · Bengaluru
Leading JioBharatIQ — agentic AI for 400M+ subscribers. 17-member CoreUX team across iOS, Android, Backend.

Senior Product Owner & Technical Program Manager

2023 — 2026
Apptad Inc · Noida
Delivered AEVAH, GenAI-powered MDM on AWS for a Fortune 500 client — $1.5M+ savings, 200+ story backlog, 30+ team.

Senior Product Owner & Program Manager — Data & Regulatory

2022 — 2023
Commonwealth Bank of Australia · Bengaluru
RACO Simplification — SQL-to-Spark migration, Snowflake platform, 88% faster nightly batch, APRA audit compliance.

Senior Technical Program Manager — Data & Cloud

2013 — 2022
ANZ Bank · Bengaluru · Australia · China
Teradata-to-GCP migration, APRA regulatory platform, collections analytics — 100+ member multi-vendor ecosystem.

Team Lead — Data Engineering & Analytics

2011 — 2013
Accenture · Client: Target Corporation
Built a 13-member DataStage team; delivered a data warehouse serving 500+ business users.

Technical Project Lead — Data Engineering

2010 — 2011
IBM · Client: Walmart
Led data engineering delivery for Fortune 500 retail — enterprise-scale DataStage pipelines and warehousing.

Software Engineer → Senior Software Engineer

2007 — 2010
HSBC · Best Employee of the Year 2009
Joined November 2007 as a Software Engineer; promoted to Senior Software Engineer in 2009. Global banking technology delivery.

Trainee Software Engineer → Software Engineer

2005 — 2007
Effigent India Pvt Ltd · in partnership with Apple
Began the journey in April 2005 as a Trainee Software Engineer; promoted to Software Engineer within a year.
04 Expertise

Areas of depth

AI & GenAI

LLMRAGAgentic AIVoice AIMCPMultilingual NLPAI GuardrailsPrompt EngineeringVector EmbeddingsAmazon BedrockLangChainLlamaIndexOpenSearchResponsible AI

Product & Delivery

Product StrategyRoadmap PlanningBacklog ManagementOKRsSAFe PI PlanningSprint GovernanceRelease ManagementGo-to-MarketStakeholder ManagementCross-functional Leadership

Cloud & Data

AWS · EMR · S3 · Bedrock · SageMakerGCP · BigQuery · Vertex AIApache SparkSnowflakePostgreSQLPythonTeradataInformatica MDMETL / ELTCI/CD

Mobile & Engineering

React NativeLiveKit WebRTCAG-UIWebSocket / TLS 1.3ReduxFirebaseNew RelicREST APIsMicroservicesJira · Confluence
05 Credentials

Certifications & education

Certifications

PMP — Project Management Professional
Project Management Institute (PMI) · Valid Jan 2025 – Jan 2028
SAFe 6.0 POPM — Product Owner / Product Manager
Scaled Agile Inc · Valid Sep 2024 – Sep 2026
IBM Certified Solution Developer
InfoSphere DataStage v8.5

Education & Recognition

B.E. — Information Technology
Biju Patnaik University of Technology, Odisha · First Class · 2001–2005
Best Employee of the Year
HSBC · 2009
06 Endorsements

What leaders say

Malaya is the rare leader who can hold the boardroom and the architecture diagram in the same conversation. On AEVAH, he took an ambiguous, high-stakes GenAI mandate for a Fortune 500 client and turned it into disciplined, on-time delivery — retiring a legacy platform, migrating 50 million records without a single loss, and saving over $1.5M a year. He earns the trust of engineers and executives alike. I would put him in front of any client, anywhere.
AS
Arbind Singh
Chief Executive Officer · Apptad Inc.
I have partnered with many program leaders; few combine Malaya's technical depth with his calm command of delivery. He re-architected our master-data platform around GenAI with a rigor that made the complex feel inevitable — never losing sight of governance, auditability, or the people doing the work. He is, quite simply, one of the most dependable technology leaders I have worked with.
RL
Robert Long
Chief Technology Officer · AEVAH Program
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